Privacy Policy

Effective Date: [Effective Date]

1. Introduction & Scope

[Organisation Legal Name], operating as 5 Pillars Autism and Special Needs Support ("5 Pillars", "we", "us", "our"), is committed to protecting the privacy of the families, children and visitors who interact with our website and centre. This Privacy Policy explains what information we collect through this website, how we use it, and the choices available to you.

This policy applies only to information collected through this website (the "Site"). It does not cover information collected in person at our centre, over phone calls, or through any therapeutic or clinical records, which are governed separately under our internal confidentiality and clinical-records procedures.

2. What Information We Collect

When you submit an enquiry or assessment-booking form on this Site, we may ask you to provide:

• Parent/guardian name
• Phone number
• Email address
• Child's age
• Main area of concern
• Preferred programme and/or preferred time slot
• Any additional message you choose to share

We do not collect any medical records, diagnostic reports, clinical documents or health files through this website's forms. Any such information is exchanged separately, directly with our team, once an enquiry has progressed to an in-person or scheduled consultation.

We may also automatically collect limited technical information (such as browser type, device type and pages visited) through cookies and analytics tools, as described in Section 5.

3. How We Use Information

We use the information you submit to:

• Respond to your enquiry and follow up on assessment or programme requests
• Understand which programmes and time slots you are interested in
• Improve our website content and communication
• Send relevant updates about our programmes, where you have agreed to receive them

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Children's Photographs & Videos

From time to time, we photograph or record children during programme sessions and centre activities for documentation, learning and communication purposes. Such photographs and videos are used only with explicit written consent from a parent or legal guardian, obtained separately from this website's enquiry form.

With consent, photographs and videos may be used for:

• Internal programme documentation and progress records
• This website, including the gallery and student-story sections
• Our official social media pages

A parent or guardian may withdraw consent at any time by contacting us at [Grievance Officer Email]. Upon withdrawal, we will make reasonable efforts to remove the relevant content from the website and our social media channels going forward.

5. Cookies & Website Usage

This Site may use cookies and similar technologies, including third-party analytics tools (such as website traffic and usage analytics), to help us understand how visitors use the Site and to improve its performance. These tools typically collect non-identifying, aggregated usage data.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site. [Add specific cookie/analytics tool names and a cookie-consent banner reference here once finalised.]

6. Data Sharing & Third Parties

We do not share your personal information with third parties except:

• With trusted service providers who help us operate this website (e.g. website hosting, form-handling or analytics providers), under confidentiality obligations
• Where required to comply with a legal obligation, court order or governmental request
• With your explicit consent, for a specific stated purpose

7. Data Retention

We retain enquiry-form information for as long as reasonably necessary to respond to your enquiry and to maintain a record of communication, or as required by applicable law. Photographs and videos used with parental consent are retained until consent is withdrawn or until they are no longer needed for the purpose they were collected, whichever is earlier. [Insert specific retention periods once confirmed by the organisation.]

8. Your Rights

Depending on applicable law in [Jurisdiction], you may have the right to access, correct, update or request deletion of the personal information you have shared with us, and to withdraw consent for the use of photographs or videos of your child. To exercise any of these rights, please contact our Grievance Officer at [Grievance Officer Email].

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Effective Date" at the top of this page will be updated whenever changes are made. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: [Grievance Officer Email]
• Phone: +91 99865 94163
• Address: 12 Lakeview Road, Bengaluru, Karnataka – 560034